onexch Frequently
Asked Questions

onexch requires a valid Pakistani CNIC (Computerised National Identity Card) or a current passport for identity verification. You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents must be clearly legible. KYC is mandatory before your first withdrawal can be processed, so we recommend completing it as soon as you register.

In most cases, onexch completes KYC verification within 24 hours of receiving your documents. During peak periods it may take up to 48 hours. You will receive an email and SMS notification once your account is fully verified. If there is any issue with your submitted documents, our support team will contact you with specific instructions.

Go to the onexch Login page and click "Forgot Password". Enter the email address linked to your account and you will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you no longer have access to that email, contact our 24/7 live chat support team for identity-verified manual reset assistance.

No. onexch strictly allows one account per player. Duplicate accounts are prohibited under our Terms and Conditions. If multiple accounts are detected, all accounts will be suspended and any bonuses forfeited. If you have accidentally created a duplicate, contact our support team immediately to have the extra account closed without penalty to your primary account.

The minimum deposit on onexch is Rs 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 1,000. Crypto deposits have no fixed minimum in PKR terms but must meet the blockchain network's minimum transaction threshold. There are no deposit fees charged by onexch on any method.

EasyPaisa withdrawals on onexch are typically processed within 15 to 30 minutes for verified accounts. During high-traffic periods such as PSL match days, processing may extend to a few hours. Your account must be fully KYC-verified before any withdrawal is approved. The minimum withdrawal amount via EasyPaisa is Rs 500, and there are no withdrawal fees charged by onexch.

onexch supports direct bank transfers from HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank for Pakistani players. Transfers are processed within 1 to 3 business days depending on your bank's clearance schedule. Make sure the bank account you withdraw to is registered in your own name to match your onexch KYC documents, otherwise the transfer will be held for review.

onexch does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges. Crypto withdrawals may incur standard blockchain network gas fees, which are beyond onexch's control. We recommend checking your provider's fee schedule before transacting.

Yes, onexch supports cryptocurrency deposits and withdrawals as an alternative to local payment methods. Supported networks include USDT (TRC-20 and ERC-20) and Bitcoin. Crypto transactions are processed on-chain and typically confirmed within 15 to 60 minutes depending on network congestion. All crypto amounts are converted to your account balance currency at the prevailing rate at the time of the transaction.

Absolutely. Cricket — and PSL betting in particular — is one of the most popular features on the onexch platform. You can bet on match winners, top run-scorers, total runs, wickets, and a wide range of in-play markets during live PSL matches. onexch updates odds in real time throughout each match, and you can follow the action via the in-platform live score tracker.

Return-to-Player (RTP) percentages vary by game title but onexch displays the RTP for every slot and casino game in the game information panel. Most slots on the platform carry an RTP between 94% and 97%. Live casino games such as blackjack and baccarat have house edges as low as 0.5% under optimal strategy. All games use certified Random Number Generator (RNG) technology to ensure fair outcomes.

Yes. The onexch platform is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, live casino, slots, and account management — works seamlessly on your smartphone without needing a dedicated app download. Simply open your mobile browser, go to onexch.pro, and log in to start playing from anywhere in Pakistan.

Each onexch bonus comes with wagering requirements that specify how many times the bonus amount must be played through before it can be withdrawn as real cash. Wagering requirements, eligible games, minimum odds for sports bets, and time limits are all detailed in the specific bonus terms and conditions shown at the time of claiming the offer. Reading these terms carefully before claiming any bonus is strongly recommended.

Yes. onexch operates a tiered loyalty programme that rewards consistent players with points for every qualifying bet and casino wager. As you accumulate points, you move up through loyalty tiers which unlock perks including enhanced withdrawal limits, dedicated account managers, exclusive reload bonuses, and invitations to VIP events. Full details of the current loyalty programme structure are visible in your onexch account dashboard.

Yes, onexch periodically offers free spins as part of welcome packages, reload bonuses, and seasonal slot promotions. Free spins are credited to specific slot titles and must be used within the validity period stated in the promotion terms. Any winnings generated from free spins are typically subject to a wagering requirement before they can be withdrawn. Check the promotions section of your onexch account regularly for the latest free spin offers.

The minimum age to register and play on onexch is 21 years. This applies to all products — sports betting, live casino, and slot games. Age verification is a mandatory part of the KYC process and must be completed before any withdrawal is allowed. onexch takes underage gambling extremely seriously and will immediately suspend any account where the account holder is found to be under 21.

To activate self-exclusion on onexch, log in to your account, go to Account Settings, and open the Responsible Gaming tab. From there you can choose a cool-off period (24 hours up to 6 weeks) or a full self-exclusion lasting from 6 months to permanently. Once activated, your account is locked immediately and no bets or deposits can be made. You can also request self-exclusion directly through our 24/7 live chat support team in English or Urdu.

Yes. onexch allows you to set daily, weekly, and monthly deposit limits directly from your account's Responsible Gaming settings. You can also set session time limits and loss limits. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before they are applied — giving you time to reconsider. These tools are designed to help you stay in control of your gambling budget at all times.

onexch offers 24/7 customer support through live chat directly on the platform. Our support team is available in both English and Urdu, making it easy for Pakistani players to get help in their preferred language. For non-urgent queries, you can also reach us by email at [email protected]. We aim to respond to all email enquiries within 24 hours. Phone support is not currently available.