Your privacy matters to us. This Privacy Policy explains exactly what personal data onexch collects from Pakistani players, how it is used, who it may be shared with, and the rights you hold over your own information. We believe in full transparency — no small print, no surprises.
Six core principles that govern how onexch handles every piece of personal information entrusted to us by our players across Pakistan.
onexch collects only the information that is strictly necessary for account registration, identity verification, and the delivery of our betting and casino services. We do not harvest data for its own sake.
All data transmitted between your device and the onexch platform is protected by industry-standard TLS encryption. Sensitive data at rest, including payment details and identity documents, is stored with AES-256 encryption.
Pakistani players on onexch have the right to access, correct, or request deletion of their personal data at any time. Submit a request via our 24/7 live chat and our support team will respond within the timeframe set out in this Policy.
onexch will never sell, rent, or trade your personal information to third-party marketers or data brokers. Any data sharing with partners is limited to what is operationally necessary and governed by strict data processing agreements.
We are upfront about the cookies and tracking technologies we use on the onexch platform. You can manage your cookie preferences at any time through your browser settings or the onexch cookie preferences panel available on the site.
onexch operates under an international gaming licence and adheres to applicable data protection and anti-money laundering (AML) regulations. Our privacy practices are reviewed regularly to reflect any changes in the applicable regulatory framework.
This Privacy Policy (the "Policy") sets out the basis on which onexch (referred to herein as "we", "us", or "our") collects, processes, stores, and shares personal data from individuals (referred to as "you", "your", or the "Player") who access or use the onexch online betting exchange and casino platform at https://onexch.pro and any associated mobile-optimised interfaces.
We understand that privacy is of real concern to our players across Pakistan — particularly when it comes to sharing financial and identity information online. This Policy is written in plain, accessible English so that every onexch player knows exactly what happens to their data, without having to wade through impenetrable legal jargon.
Acceptance: By registering an account on onexch, making a deposit, or using any part of the onexch platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
onexch is an internationally licensed online gaming and betting exchange platform, operated for players in jurisdictions where online betting is permitted under applicable international licensing arrangements. The platform is accessible to eligible players throughout Pakistan, including those based in Karachi, Lahore, Islamabad, Faisalabad, and other cities across the country.
For the purposes of this Privacy Policy, onexch is the data controller — meaning we determine the purposes and means of processing the personal data collected through our platform. If you have any questions about how your data is processed, please contact our support team via the 24/7 live chat.
onexch collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party verification providers. The categories of data we collect are as follows:
Data You Choose Not to Provide: Certain personal data is required to operate your onexch account and comply with our regulatory obligations. If you choose not to provide mandatory information — such as identity verification documents — we may be unable to activate your account, process withdrawals, or maintain your access to the platform.
When you visit the onexch platform, we automatically collect certain technical data through cookies, log files, and similar technologies. This includes your IP address, browser type and version, the pages you visit, the time and date of your visit, and the referring URL. This data is used primarily for platform security, performance optimisation, and fraud prevention purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | Registration form / KYC upload |
| Financial Data | PKR transactions, JazzCash ref, bank details | Deposit / withdrawal flows |
| Usage Data | Betting history, session logs, IP address | Automatic — platform activity |
| Communications Data | Live chat transcripts, emails | Support interactions |
| Technical Data | Browser, device, OS, cookies | Automatic — cookies and log files |
onexch uses the personal data collected from Pakistani players for the following purposes:
onexch processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
onexch does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly as necessary:
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners solely for the purpose of executing deposits and withdrawals. These providers are contractually bound to process your data only for that specific purpose.
To fulfil our KYC obligations, we may share identity data — including CNIC scans and selfie verification images — with third-party identity verification service providers. These providers operate under strict data processing agreements with onexch.
Where required by law, by the conditions of our international gaming licence, or by a legitimate request from a regulatory or law enforcement authority, onexch will disclose personal data as required. We will notify you of any such disclosure where we are legally permitted to do so.
We may share data with onexch group companies and trusted third-party service providers who assist us in operating the platform — including hosting providers, cybersecurity vendors, and customer support infrastructure providers. All such parties are bound by confidentiality obligations and may only use your data for the specific purposes authorised by onexch.
No Sale of Data: onexch will never sell, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment, not subject to exceptions.
onexch retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML / KYC regulatory requirements |
| Financial transaction records | 7 years after transaction date | Financial compliance obligations |
| Betting and gaming history | 5 years after account closure | Dispute resolution and audit trail |
| Support communications | 3 years after last interaction | Quality assurance and dispute records |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent compliance |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.
The onexch platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure betting and casino experience. A cookie is a small text file placed on your device by the onexch server when you visit the platform.
You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect the functionality of the onexch platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, please refer to your browser's help section.
As an onexch player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our 24/7 live chat support or email us at the address listed in Section 14 of this Policy:
onexch will respond to all verified privacy rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
onexch takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction:
Security Incident Notification: In the event of a data breach that is likely to result in a high risk to your rights and freedoms, onexch will notify affected players without undue delay using the contact details registered to your account.
While onexch maintains industry-leading security practices, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying onexch immediately if you suspect any unauthorised access to your account.
The onexch platform is strictly intended for individuals aged 21 years or older. onexch does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered an account on onexch or provided personal data to our platform, please contact us immediately via the 24/7 live chat. We take underage gambling extremely seriously and will act promptly on all such reports.
Age Verification: onexch employs documentary age verification as part of its KYC process. All accounts are required to submit valid Pakistani CNIC or passport documentation confirming the player is aged 21 or above before full account activation is granted.
As an internationally licensed gaming platform, onexch may process and store personal data on servers located outside of Pakistan. Where personal data is transferred internationally, onexch takes all reasonable steps to ensure that such transfers are subject to appropriate safeguards — including contractual data protection clauses with receiving parties — to ensure your data receives a level of protection consistent with our obligations under this Policy.
By using the onexch platform, you acknowledge and consent to the transfer of your personal data to servers and processors in other jurisdictions where this is necessary for the operation of the platform and the delivery of our services to Pakistani players.
onexch reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made, we will notify you via the email address or mobile number registered to your account, or through a prominent notice displayed on the onexch platform upon your next login.
The date of the most recent revision to this Policy is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the onexch platform following the publication of any revised Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your privacy rights as described in Section 9, please contact the onexch Data Protection team through the following channels:
We aim to respond to all privacy-related requests within 30 days. For complex requests, an extension of up to 60 days may apply, and we will inform you accordingly.
Your data is safe with us. Enjoy cricket betting, PSL markets, live casino, and slot games with fast JazzCash and EasyPaisa payouts — backed by industry-leading privacy and security standards.